Satisfaction Level of Older People with the Services in the Geriatric Center in Kirkuk City: A Cross-Sectional Study
Abstract
Background and aim: Life satisfaction is an assessment of a person's subjective well-being based on their level of happiness and quality of life. Keeping older people happy can boost their confidence, alleviate feelings of loneliness, and reduce their worries. The aim of this study was to evaluate the satisfaction of older people with the services provided in the geriatric center in Kirkuk City and to identify associated factors.
Methods: A descriptive cross-sectional design was conducted in the geriatric center at Kirkuk City among elderly people aged 60 years and older from December 10, 2023 to March 5, 2024 at the Kirkuk City Geriatric Center. Purposive sampling was conducted to select 25 elderly people. Interview-based structured questionnaires were used to collect the data. Data entry and analysis were performed using Statistical Package for Social Sciences (SPSS version 26). Data were reported as frequency and percentage, and for categorical variables the chi-square test or Fisher's exact test was used. The significance level for statistical analysis was set at p<0.05.
Results: Of the 25 older people interviewed in this study, 20 (80%) were male and 5 (20%) were female. Most of the elderly 21 (84%) were satisfied with the services provided at the center, while some of them 4 (16%) were dissatisfied. The study discovered a relationship between satisfaction level and age (p = 0.001), gender (p < 0.001), education level (p < 0.001) and smoking status (p = 0.031).
Conclusions: The satisfaction of older people with the services of the geriatric center in Kirkuk city was relatively satisfactory. This highlights the need for an established program to improve service delivery in retirement homes, with serious consideration of the needs and priorities of older people.
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